Writing up how the iPhone and Android operating systems handle application access & management differently got me thinking about a presentation on the Windows 7 design process at MIX09. In it, designer Stephan Hoefnagel showed the multiple ways people experience Microsoft Outlook on the Windows Vista desktop:"There are actually eight icons for Outlook on the Windows Vista desktop and most of them do the same thing. This icon allows you to launch Outlook. This one allows me to switch to Outlook.