Readers: 44 | Updated: 06-25

UPDATE: Rocky Mountain Chocolate Factory Corporate Office Apologizes For Franchise Owner's Refusal To Let Girl With Diarrhea Use Their Bathroom [Rocky Mountain Chocolate Factory]

Translate Into:

Yesterday, we wrote about a mother whose five-year-old child had diarrhea and was refused bathroom access by a local Rocky Mountain Chocolate Factory. She emailed us today to say she received a call from the Chief Operating Officer of Rocky Mountain Chocolate Factory.

The mother writes:

Wanted to update you that I received a call from Bryan Merryman, Chief Operating Officer. He was apologetic, compassionate and understanding and I appreciate his call. What he did make clear and what is no doubt a challenge for him, is that this is a franchise and as such is responsible for their own policies. He made it clear that the way this franchise handled this situation is at odds with corporate. Still no word back from the owner/manager of the franchise since she hung up on me, which is disappointing because her actions are hurting other franchises who have nothing to do with this. As an apologetic gesture, Mr. Merriman offered to send some product that I refused as again, my only desire in this is that this franchise and manager adopt a more compassionate policy in the future. We'll definitely be giving the movie theater, who graciously let us use the restroom, our business in the future but I can't say the same about this Rocky Mountain Chocolate Factory franchise. The owner/manager may think that her decision was the most sensible business-based decision, but in the end, business is about people.

In a story in the Orange County Register, the franchise owner claims she apologized to the mother, but the mother says that never happened, and she still hasn't heard from the franchise owner since she was hung up on.

(Photo: Getty)




From The Blogs

b5media Lifestyles Channel Feed

04-22
Happy National Chocolate-Covered Cashews Day! [Chocolate Bytes:For the Love of Chocolate]
Yes, today really is National Chocolate-Covered Cashews Day! Which is fine by me since I adore both. But why stop at just chocolate-covered when you can go all out and turn the whole thing into truffl... 查看全文

b5media Lifestyles Channel Feed

04-22
Extremely Chocolatey Beaver Huts [Chocolate Bytes:For the Love of Chocolate]
The Second Annual AirBake Extreme Cookie Challenge, sponsored by Wearever, was at FAO Schwarz in New York City last week, with a “Cookie-Off” hosted by Heroes actor Noah Gray-Cabey. The five finalists... 查看全文

Craig Harper - Motivational Speaker

05-26
The Parable of the Chocaholic
Hi Guys. Hope you enjoyed your weekend and had some fun. We have had quite the response to our Shove with Love post on Friday and it seems that quite a few of you are ready to do different to create d... 查看全文

Coolbuzz

04-20
The Chocolate Source from Planet Pluto - Chocolate is what dreams are made of!
Somyamathur: Forget about love, I’d rather fall in chocolate! Well, who would not want to do that? Love is often replaced by chocolate and hence those big tempting wrapped chocolates for Valentine’s d... 查看全文

b5media Lifestyles Channel Feed

04-15
Chocolate Almond Biscotti [Chocolate Bytes:For the Love of Chocolate]
Chocolate Almond Biscotti1 1/2 cups blanched whole almonds 2 cups all-purpose flour 1/2 teaspoon baking soda 1/2 teaspoon baking powder 1/8 teaspoon salt 7/8 cup white sugar 2 cups semisweet chocolate... 查看全文

2007
The History of Chocolate
American-made chocolate and cocoa products number in the hundreds. There is a fascinating story behind these wonderful products. To tell that story and to provide a better understanding of the chocola... 查看全文

The Baby Mum-Mum Blog

05-03
Baby Development Yale Study Reveals Chocolate Good for Pregnant Women
By Colleen Hurley, RD, Certified Kids Nutrition Specialist A recent internet survey found that pregnant women do indeed have the oddest cravings.Odd foods craved by pregnant women included pickles and... 查看全文

b5media Lifestyles Channel Feed

04-18
Chocolate Orange Fondue [Chocolate Bytes:For the Love of Chocolate]
Chocolate Orange Fondue1 1/4 cups heavy cream 3 tablespoons freshly squeezed orange juice 12 ounces dark chocolate, chopped 1 tablespoon grated orange zest 1 teaspoon orange liqueurHeat the cream and ... 查看全文

b5media Lifestyles Channel Feed

04-17
Lucy, Lucy, Lucy [Chocolate Bytes:For the Love of Chocolate]
Arguably one of those most popular comedy bits of all time, the 39th episode of I Love Lucy featured Lucy and Ethel working at a chocolate factory, wrapping chocolates as they came down a conveyor bel... 查看全文

Coolbuzz

04-11
The world's biggest chocolate box lures you at Leicester Square
Ankitachaurasia:The first thing that comes to mind at the mention of the word chocolates is a dark brown colored delicious melt-in-the-mouth bar which is completely delectable. When a small bit of cho... 查看全文
More Articles
Elanso is a professional online platform which provides translation service for corporate or individule clients, opportunities for translation practice and translation jobs, and translation tool/software-download. Our online translators provide about 186 languages' translation service, including Japanese,Korean, French, German, Spanish, etc, among which, 20,000 are English translators. And some big translation service companies in Shanghai, Beijing, Nanjing also registered here.