When you are praising, you will say......

1.Praise the behavior instead of the person。

For example, if one is a chef, you can not say: "You're a great cook." He knows there are cooks who are more excellent than himself in the world. But if you tell him that you will have half the time in a week to go to his restaurant for dinner, you are making a very smart compliment.

2.Expressing your praise indirectly。

 That people heard your praise indirectly is more surprising than that they hear your praise directly. On the contrary, you should criticize the other person directly to avoid a third party to embellish the truth with ideas of his own.

3.Use courtesy to the point。

 Because courtesy expresses your reverence and gratitude, you would use it with limits. Someone did a favor for you; you just said “thanks." "I'm sorry, I bring troubles to you." instead of "I'm lack of talent and learning, please give us your advice kindly." you avoid this kind courtesy lack of feelings.

4. facing other people's praise“thank you”is enough

 When people face praise, most will answer "that’s all right!" Or smile over. They had better to accept praise frankly and said “thank you” directly. Sometimes the other praises our costumes or something else, if you said "This is a just gewgaw!" you would make him embarrass.

5.Have the magnanimity to appreciate your competitors。

 When your opponent or a menace gets praise, you do not run a hurry to say "But ... ...." Even if you do not agree with each other, you also say seemingly, "ah yes, he worked very hard." to show your magnanimity.

Never do these when you criticize......

6.Criticism also depends on the relationship。

 “Advice when most needed is least heeded.” It is not always right. Even if you are well-intentioned, the other may not appreciate, and even misunderstand your kindness. Unless you are intimate or trustful enough, you can not criticize as you like.

7. Criticism can also be very pleasant。

Words that are more easily acceptable are those “I have some ideas about you ..., perhaps you can listen to me."

8.It is very important to choose a good day。

 You can not criticize somebody on Monday morning because most people have "Monday depression" symptoms; you also can not do this before others leave the office on Friday for others' feelings of weekend.

9.Pay a attention to occasions。

 Do not to criticize your friends or colleagues in the presence of outsiders. Some words are showed in private

10.Give suggestions and criticisms at one time。

Except for criticisms, we should also give positive suggestions for improvement to make your criticisms more convincing.

When you answer, you should be careful......

11.Avoid the unsuitable answers.

For example, "No, it should be ... ..." it seems that you are picking flaws. In addition, we often say, “I have heard ... ...” which feels like you heard on the streets and are told on the roads, without being proper.

12.Do not answer "Yes, indeed!"

This is a bad saying. When the other people hear this response, they will inevitably think, "are you asking questions like you already know?" just say, “Yes!"

13. Remove useless a catchphrase.

 That people are accustomed to speak a catchphrase, but it will easily brings resentments. Such as: "You know what I mean?", "are you clearly?", "Basically ...”, "To be honest ... ...."

14. Removal of unnecessary "noise."。

Some people used to add "ah" or other expletives to the end of each sentence, like "that is to say, ah," "Of course". At more formal occasions, it would not be prudent enough.

15. Do not ask the other “what does your company do?"

 At an event you encounter a certain person introducing himself that he owns a job at a company. Do not ask, "What does the company do?" this activity may be organized by his company. If you do not know, you will be embarrassed. Do not say: "I have heard you have done a good job!" It is probably that the other’s quarter results fell down 30％. You should say: "What are you responsible for in the company?" If you do not know the other's career, do not ask him. Probably he does not have a job.

16.Do not ask the people who are unfamiliar with,"Why?"

 you are not familiar enough with each other and you ask "Why?" Sometimes it seems that you are asking the issues of privacy. For example, "Why did you do that?", or "Why did you decide to do this?" These questions should be avoided.

Make faces for someone else......

17.Do not think that everyone knows you.

When you the people you have met once but have no in-depth knowledge of, you never say, "Do you still remember me?” if the other can not remember, you will be on an embarrassing position. The best way is to introduce yourself, "Hi, I × × ×, it is really happy to meet you."

18. Refuse politely.

 If the host recommends you eat something you do not want to eat at meals, you can say: "I am sorry; I prefer that one to this one." Let the host feels you are sincere and thankful for their food in preparation. If you are full, you can say, "These dishes are really delicious; if I am not full, I really want more."

19.Do not demonstrate you are more formidable than the other.

 In conversation at social occasions, if someone says that he just has gone to New York one week, do not to say you once have gone there a month, which would spoil the other. You had better follow the other and share your feelings and love to New York.

20. Do not correct the mistakes of others.

 Do not be over-correcting to other people's pronunciation, grammar or saying. It not only will make the other feel embarrassed, but also show you are a show-off.

21.Do not pretend to be understandable.

 If you do not understand the topic of conversation, you can frankly say, “I do not know this question." Others will not continue to embarrass you. If you pretend to be understandable, you will be more easily to say something wrong.

Look on other’s faces, do not be impulse......

22. Grasp the principle of one second.

  After listening to other people's conversation, make a one-second pause before you answer to show you are listening carefully. If you give a immediately reply, you will be though as that you have waited for a long time to interrupt others.

23. Listen and get the implied meaning.

 When you listen to someone, you get only what speaker knows that and what he is willing to tell you. Except for listening, we must also be an "observer." How is his behavior? What kind of work he is doing? How to allocate time and money?

24.The time is right, everything is right.

 When you are looking for colleagues or director to discuss for something, the question should be important enough to be asked immediately. You should select the right time. If the question is trivial, do not disturb others at the time he was working hard. If you do not know what time is available, maybe you can write a letter at first.

There are ways to get rid of embarrassment......

25.Refused to answer private questions with a smile.

 If you are asked to answer private questions or uncomfortable questions, you can smile and say to others, "I cannot answer my questions." It will not embarrass others and you hold the baseline at the same time.

26.Beat around the bush to reject.

On lots of social occasions, alcohol is always unavoidable. Do not say directly, "I do not drink." to spoil others. You had better say humorously: "I am more adept at pouring for you."

27. Introduce yourself firstly.

When you forget other's name, introduce yourselves to others and take out your business cards as formal occasions; others will also tell their names and show business cards to you. It can eliminate the embarrassment you cannot recognized them.

28.Do not be a gossip speaker。

When a group of people chat about gossips or rumors, you can not go along. Once words are spoken out of mouth, they will reach the ears of the party’s. The best way is to make clear your position, just say " I am not quite sure what you are saying."

29. Show someone the back door.

 If you feel that time is suitable to put an end to a talk or see a visitor out, the other does not want to leave. You can say "I am sorry, I have to take a phone, and it may last a bit long ... ..." or “Today thanks for your coming... .... “You can also inadvertently take a look at your own watch to show the other it is time for leave.

30.Let the other feel that he is very important.  

If you ask the older generation for help, you can say “I have great trust in you, so I come to discuss with you." Let him feel that you show respect to him.

Make comments on subordinates appropriately......

How to communicate between the director and his subordinates in order to put it right without causing adverse effects to the relationship? Consultancy firm of Zicheng enterprise on management conduct an internal education and training, and it gives 5 rules for the green hand on communication.

31. Describe of the status quo directly.

  When you disagree with your subordinates, you do not make a criticism directly, but show differences among you.

32.To find a solution。

  If the performance of subordinates is poor, you should know how they solve the problems but not take the threat of attitude.

33.Take the initiative to offer a help.

 If you can not solve the problem of subordinates at once, you can not say "you can not disturb me with those cases right now." but told them "I know who can help you."

34.Talk equally.

 Director must not say "I have experience for ten years; it is enough to listen to me." There is a better saying “I have used this method and it works well .Do you want to try?"

35.Be flexible to accept the views of subordinates. 。

Even if you have made a decision on the heart, you can not say to his subordinates like “These proposals are considered, and it has no needs to say any more." You should give the opportunity to subordinates and say“I have had some ideas about this issue, but I still want to listen to your opinions.”