It was found out that top executives of Microsoft were also having problems with Windows Vista as revealed during the US case in court.
Mike Nash was quoted as saying “burned” so badly by compatibility issues he was left with “a $2100 email machine”. Steven Sinofsky, Windows executive, struggled to get his home computer running in Windows Vista. According to Steven about vendors — “really believed we would ever ship [Vista] so they didn’t start the work [on updated drivers] until very late in 2006″. He also added: People who rely on using all the features of their hardware (like Jon’s Nikon scanner) will not see availability for some time, if ever, depending on the [manufacturer]. Jon Shirley, former COO, said “I cannot understand with a product this long in creation why there is such a shortage of drivers”.
Despite the recognizable problems in Vista as experienced by their own top executives, Microsoft said it was the kind of feedback they expected from within the organization to help them make their products better.
I believe it was the same strategy they employed when shipping Windows Vista and letting the consumers give valuable feedback for its improvement. The only difference is that consumers pay for the license unlike Microsoft executives.
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