Do you remember Charlie? About a year ago, Apple refused to sell her a computer because she had "too many gift cards." The story became very popular (thanks, digg!) and Apple eventually let Charlie buy her computer.
If you thought this meant that you could use as many gift cards as you wanted in order to buy a computer from Apple, you'd be wrong. Rather than correcting the problem, they simply changed their gift card FAQ. It now reads:
Can I use multiple gift cards when making a purchase?
Yes. You can use up to six cards when making a purchase at a retail Apple Store and up to four cards at the online Apple Store
That's too bad for reader Rhys. Rhys, like Charlie, has 7 gift cards and no access to the Apple Store.
I have exactly the same problem. I have 7 gift cards totaling $1250. Apple refuses to sell me a computer despite having $1250 upfront.
As soon as I found I could not enter more than half my gift cards on the Apple website, I used their online chat facility. That didn't work out so I rang Apple and was passed from Sales to Customer Service and told "no" all the way. I have filed a complaint against them with the Better Business Bureau.
Right now I'm more interested in getting money back on my gift cards than in ever getting an Apple computer, given the stupid nonsense they've been giving me. I understand that New York law treats gift cards like cash and states that a refund must be given for them so I might follow that route. Having said that, my next most immediate thing is to look into SC law.
We're disappointed to hear that Apple is still treating their customers this way, because we thought the issued had been resolved. We know Apple
can process this order because they did it for Charlie.
We guess that solution was just to stop all the negative PR.
What a shame! Apple has $1250 of Rhys' money and Rhys has no computer.
Here's some Apple people Rhys can send a complaint to:
abarney@apple.com
katiec@apple.com
dowling@apple.com
lfox@apple.com
anuj@apple.com
In addition, he could call Diana at (408 974 6401) or Sam Spoor at 800-676-2775 ext. 46447.
