1. Showing Enthusiasm, Respect and Concern to Customers
 “Customer is god”, it is specially a truth for service work, only through full respect of customers and every single need of them and care you customers with an enthusiastic working attitude can customers satisfy with your services and can an advantageous position be obtained in the competition.

2. Helping Customers Solve Problems

The fundamental aim for customers to find you and accept your service is that they want to ask you to properly solve problems for them.
3. Making Quick Respond to Customers' Needs

An important link of gold service is to rapidly respond customers’ requirements, as for service work, when your customer express his requirements to you, you shall make a quick response to his requirements in the first time. Take the above case for instance, the restaurant you go has very delicious food, but it takes a long time to queuing, if for the sake of enjoying the dinner, you need to queue for at least an hour, then you will certainly choose another restaurant.

4. Always Focusing on Customers

For service representatives, during your service providing process, it is also very important if you focus on your customers and care for his mood and requirements.

Always focus on customers can not be only a slogan or service purpose stuck on the wall, instead, it shall be a concrete actual action and a kind of feeling brought to customers, such as make tea for customers quickly; sincerely apologize to customers; take initiative in solving problems for customers; actively send a card or make telephone calls to customers on their birthday; during waiting, prepare newspapers and magazines for customers to pass time, etc 
5. Providing Good-quality Services

For people, it is very easy to do a good deed, but it is hard to do a good deed for lifelong. It is also true for an enterprise. You can provide one good-quality services to customers at one time, even for a year, but it is difficult to provide long-term and constant services with high quality to your customers. If you truly do this well, you will necessarily discover that the enterprise will gradually form his own brand. In that case, the enterprise can acquire substantial advantages in the competition among enterprises of the same trade.

Of course, this is an ability that is most difficult to obtain during the whole gold customer service process and also an ability that ambitious enterprises try their best to develop.
 
 6. Considering for Customers in Their Positions
 “Considering for customers in their positions” is the prerequisite of “Always focus on customers”. As an customer service representative, it is very important to thinking in someone else’ perspective, considering for customers in their positions means that you can stand on customers’ perspective to think problems, understand customers’ views and learn what they need badly and what they do not need, only in this way can you provide gold services to customers.
 
7. Providing Individual Services
Everyone wishes to acquire unique “preferential treatment”, if you can offer unique services and high degree of respect to your customers, then it will guarantee a more smooth work for you. Individual services mean that you can specially treat and timely satisfy some particular requirements forwarded by customers.

If an enterprise or a service representative can do the above seven tips well, then its revealed services can be called a kind of authentic gold services.