I probably wouldn’t have believed it if I hadn’t called myself.
My friend, Jeremy Hilton, is having a problem with Fields BMW in Florida. In a nutshell, he brought his vehicle in for one problem and left with three new, unrelated ones. The response from the service department at Fields has been rude and arrogant.
After tweeting and stumbling his post, I called Fields myself. (Fields BMW customer service manager - Tina / 407.695.9100) I did not curse; I was polite. I stated that I was calling on behalf of Jeremy Hilton to let them know that I’m appalled at the lack of service he received from them. The response? “Oh, so you believe everything you read online?” And when I mentioned that I know Jeremy Hilton (met him recently) the response was then, “OH! So you know him? Okay.” As if knowing him makes any difference.
When asked why it was any of my business, I explained to her that I am a consumer, that I’ve had bad service previously, and that I believe in standing together for a common good. The woman was very obviously perturbed while retaining an arrogant tone.
So, if you’re reading this, head on over to Jeremy’s blog and read his account. Retweet his message, stumble his post, post about it yourself. And do call the customer service number to voice your support of Jeremy. Just be sure to be nice. Oh, and pass the number on to anyone who might want to call. There’s power in numbers and sometimes it takes a large number of us “little people” to make big things happen.