Pass the Ammunition. Robert Brunner's co-authored a book called Do You Matter? How Great Design Will Make People Love Your Company. More and more companies are coming to understand the competitive advantage offered by outstanding design.... But delivering great designs is not easy. Legendary industrial designer Robert Brunner and Stewart Emery [make] an incontrovertible case for the power of design in making emotional connections, deepening relationships, and strengthening brands. You'll learn what it really means to be "design-driven" and how that translates into action at Nike, Apple, BMW and IKEA. You'll learn design-driven techniques for managing your entire experience chain; define effective design strategies and languages; and learn how to manage design from the top, encouraging "risky" design innovations that lead to entirely new markets. The authors show how...to extend design values into marketing, manufacturing, and beyond; and how to keep building on your progress, truly "baking" design into all your processes and culture. The print edition oughta be out by August, but you can apparently pay the same price for a PDF of it here. There's also a chapter breakout of the book at this link.
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