“不关我事”：身为管理者，只要是公司的事情，事无巨细，都有一份责任。即使是完全在职责之外，态度和蔼地给予一些指引，也能表现出自己的成熟大度和礼节。工作当中很多时候都是说者无心，听者有意，对下属说一句这样的话语很容易将自己的形象彻底颠覆，对同事说一句这样的话语会激发矛盾产生误解，对上司说一句这样的话语可能意味着你该调整岗位了。
“为什么你们……”：在责问别人时，想一想自己有没有什么过失，尽了多少力多少心。有时，宽容地对待别人的错误，会使人更加振作，更加进步。用一连串的“为什么”去发难于人，得到的也可能是一连串的“为什么”的答案。反过来问：为什么我没有配合好你们？你们有什么地方需要我？也许事情会解决得更快一些的。
“上面怎样骂我，我就怎样骂你们”：作为管理者，起的是一个上传下达的桥梁的作用，但绝不是一个简单的传递。对上，要忠诚尽责，完成任务；对下，要想方设法，给予激励帮助支持。敢于承受来自上面的压力，担负起责任，敢于缓和下级的紧张，创造和谐的工作环境，才是一个管理者最应该做的事情。
“我也没办法”：管理者的能力，从某种方面来说，是用解决问题的能力来衡量的。只会强调客观原因，不会积极的心态去调动一切可用的资源，显露出来的肯定是无可奈何和对上级以及下属的打击。要相信办法总是比困难多，相信集体的智慧是可以攻克一切堡垒的。
“我说不行就不行”：以自我为中心的话语，与事实没有合理性的解释，很难服人的。凡事不能以事实为依据，不能本着商讨的态度来解决，可能会使事态更进一步的恶化。其实即使是错的意见，听听也无妨，应该是本着有则改之，无则加勉的心态来对待自己和别人。片面的做出判断，有时就是一种武断，说不行就不行，一定要有科学的分析和依据，这样才能降低判断结果错误的风险，保证判断的正确性。
“你说怎样就怎样”：听起来象是气话，又象是不负责任的话。在产生一些争议时，当一些意见没有被采纳时，这样的话脱口而出，听者会认为，你的见解毫无是处，本来还有可接受的地方，会变得全盘否认，而且从此将可能不再向你征询看法和想法了。保持冷静的头脑和清晰的思维，说出所有的思想，提供参考，并不因没有被使用而太过激动，是一个管理者良好的品质和性格。
“我随时可以怎样”：强权气势的话语，让人听到了就有一种很不舒服的感觉，换句话来说，你以为你是谁？你想怎样就怎样，你到底有多大的能耐？以势压人，只会贬损个人的形象，在大家心中埋下抱怨的种子，这种抱怨，一旦暴发，其弹力之大，是无可想象的。所以保持平意近人，多些尊重他人，是自己尊严的体现。
“你真的很笨”：奚落、讽刺、挖苦员工的话语是在伤害员工自尊及感情，“哀莫大于心死”，表面上员工是在听你的，按你说的去做，但实际上员工只是在敷衍了事，因为他根本体会不到工作的乐趣，工作质量肯定不高。同时，因为奚落、讽刺、挖苦更多的是伤害员工的心灵，长期以往，员工的自尊被摧毁，自信被打击，智慧被扼杀，工作可能干得更不好，最后抱着“死猪不怕开水烫”的态度，对员工、对管理者、对企业的都是不利的。
“不行啦，我能力有限，谁行谁来做”：如果是真正认识到自己的能力有限，能够迎头赶上，自我充电，或许可说是一种有自知之明而且有上进心的表现，也算是一大幸事。但如果是用这句话来抵触工作，来嘲笑挖苦他人，来掩饰自己内心的慌张，全无挑战工作的意识，则可以说，说这句话的管理者无形中已散失了一个管理人最基本的素养，他已不配再做管理者了。
“都很好”、“蛮不错”：泛泛的表扬，既缺乏诚意又不能振奋整体、激励个体，因为人皆不喜欢廉价的、言不由衷的恭维，因此表扬的言语策略应该是及时、有代表性、有充实具体的内容，能够体现被表扬者风貌的语言。不实的表扬表现在用夸大的言辞去称赞不足为奇的小事，有用心炮制的嫌疑，该类表扬其危害在于只令被表扬者高兴，而令所有其他人反感。极力吹捧的行为，其结果往往导致民心的背离，因此人才管理中，及时且适度的赞美言辞是领导者必须掌握的一门学问。
译文:
to avoid those words as a manager
None of my business: as a manager it is always your responsibility for whatever happens in your company, even a very trivial thing. If the thing is beyond your obligation you can just give some idea or guidelines which will show how mature and modest you are. Some times when you say something like this without any purpose to against anyone but some people would interpret it as a provoking words that will destroy your image and the such words can make your colleague misunderstand you and your boss be angry and change your position in the company.
Why you … when you blame others for their incapability you should review yourself to see whether you have made mistakes or what you have done .Sometimes forgiving can lead people to cheer up and make more progressive. For when you just question the reason for failure the answers to your question may the some uncertainty. So more questions like why I can’t do the cooperative work well or what can I do for them may facilitate the settlement of the problems.
I blame you as I was blamed by my superior person: as a manager ,the role you play in the company is the connective function like a bridge other than just the exchange the information. For you role ,you should be loyal to your upper lever while try your best to encourage and simulate your lower lever people . Only you can undertake the responsibility and handle the pressure well as well as release the pressure on your stuff and create a harmonious working environment can you be a competent manager.
I have nothing to do with it .The way to measure the capability of a manager is based on the capability to solve the problem. If you excuse on the objective reasons other then face the challenge with a positive attitude and make best use of the available resource , you can only indicate that your incapability and disappoint your manager and your stuff . what you should do is believe the solution to issue is always more than the difficulties that you will encounter and the wisdom of the group will conquer any obstacle ahead.
My words is the rule while I say no possible that means no chance anymore. The self-oriented words without reasonable explanation can’t convince others . it will fail and even deteriorate the matters if you try to solve the problem without considering the fact and a deliberative attitude .when you take others opinion into account you should refer this ,even the inappropriate opinion in a changing the wrong doing and encouraging the right doing way . It is the good nature and personality for a manager when he can keep a cool mind and clear thinking , in this way he can speak out all the idea in his mind to be referred by others and will not be upset by the non-application of his suggestion.
Anytime I remain the finial decision-making power: those powerful words may make others feel uncomfortable , i.e. you may overestimate your importance . how powerful you are that give the rise to your thought that you can decide anything. Behave in such way can only degrade your image and cause the complaint of others , and the power of such accumulative complaint can be powerful enough to defeat you . so it is wise to be kind with others and pay respect to others while this is also a way to gain the respect for yourself.
You are so silly. Those ironical ,discouraged words can hurt the feeling and esteem of your stuff. It is said the greatest sad is the heartless. In that case , the stuff just follow your direction and finish the job without passion for they cant get the contentment from lob which lead to the poor quality of the work.. At the same time , in the long run those words can destroy the stuff’s self esteem. Confidence and intelligence which can make them develop a pessimistic attitude and pay little attention to their work quality ,all of these can be harmful to the worker , manager and the whole company.
Sorry I can’t do it ,please ask someone else who can do it .if you realize your limitation in ability it is better for you to keep study and full yourself which can imply that you are kind of person who are progressive and have a better understanding of yourself . Actually this is the lucky things for you .But take this as a excuse for against your job or make fun at others in order to conceal your own nervousness and unwillingness to the challenge , in the case like this ,you may have lost the capability and nature to be a manager , in other words ,you are no longer competent to be a manager.
All well done or that is fine. The praise like this can be lack of sincerity and cant works to encourage personal or the whole group, for no one will prefer the non –meaningful, heartless compliment. So the praise should by timeliness, appropriate with the concrete content which can properly reflect the personality of the people who are worth those praises. The faked praise which the compliment is beyond the truth or just faked without truth can disappoint other people , in other word behavior like this can lose the trust of the stuff ,so to avoid this , the manager should know when and how to praise which can be an art for the managers.