It doesn’t take too much browsing to realize FAQ’s (frequently asked questions)are an important part of the communication strategy of goods and services websites. Certain questions emerge as being common to a large number of users/consumers. Rather than creating a new response each time one of these common questions is asked, it is more efficient to create a page of answers to these frequently asked questions.
Here are mt FAQ’s for public speaking:
Q: How do I control fear, stage fright, anxiety, etc.?
A: With practice and experience. Few speakers ever completely lose their fear of speaking in public. Increased nervousness a speech is the a natural coping response of the body. The more experienced you are, the more prepared you will be and good preparation helps you feel more comfortable in front of the audience. Here are some tips for reducing anxiety when giving a speech.
Q: How do I grab and hold the listener’s attention?
A: Use the following:
- Establish eye contact with the audience.
- Do not talk if someone is walking down the aisle or if there is audience movement.
- Make appropriate pauses for the audience to catch their breath.
- Use interesting and powerful visual aids.
- Talk from personal experience and tell stories.
- Make your speech concise.
Q: How do I know when the listeners are bored and inattentive?
A: Watch for the following:
- Listeners sitting with their arms folded.
- Vacant looks - no smiles or nodding of the head.
- People yaming
- Polite coughs which are more than usual.
- Nonverbal gestures like audience frequently looking at their watches, biting their nails, shuffling their feet, looking at each other and worst of all, leaving before you’re finished speaking.
Q: How do I develop my self-confidence?
A: Three words: practice, practice practice!. Look for opportunities to give speeches. The more you are in front of an audience, the more self-confident you will be. Begin with short speeches that last three to four minutes. Always bear in mind that a short speech can barely go wrong. Impromptu speeches make good practice. Concentrate and be yourself. Don’t try to be someone else. Master your topic. Believe in yourself.
Q: How much preparation do I need to give a speech?
A: Use experience as your guide. Whatever you do, be thoroughly prepared. The more prepared you are to give a talk, the more confident you will be. Prepare by writing out your presentation. Convert that to an outline and rehearse it frequently. At the very least, practice your stories and be sure to have stories every time you present. Try to memorize your opening, your stories, and your closing. It’s o.k. to use notes, flip-charts, power point, etc. for the rest of the presentation.
Q: Can I memorize a speech?
A: Yes, you can, but don’t. Don’t read or memorize your speech. Be yourself; speak naturally. Whatever your natural self is: formal, “laid back,” understated, or hyper, use those traits. Talk—don’t lecture—about the material.
Q: Can I read a speech?
A: Yes, you can. But don’t. That is the best technique to bore a listener. The only instance you read a speech is when you do it on behalf of someone else. Even when you do that, make it brief or summarize it. At the end of the summary, give out the entire speech in the form of a handout. The written language and the spoken language are different forms of expression. What is beautifully written may not sound beautiful when it is spoken.
Q: Can I use notes during a speech?
A: Yes, you can. But be sure that they don’t appear bulky. The worst thing a speaker can do is to pull out pages and pages of notes before a speech. Preparing 3″ x 5″ index cards is all right. Be sure your entire speech does not go beyond seven cards. A single sheet of paper with an outline of your speech is still the best. Be sure the letters on that single sheet are big enough to read.
Q: How do I develop my speech?
A: Never talk about one idea too long. If you have three ideas, allot equal time to each. The transition from one idea to the next must be smooth. Listeners must not wait too long for the next idea.
Q: During an open forum, what do I do when a person gives a speech rather than a question?
A: It is your responsibility to interrupt and say, “Excuse me, what exactly is your question?”
Q: What do I do when I get a hostile question?
A: Use these tips:
- Don’t respond in kind
- Be courteous
- Don’t take it personally
- Don’t expect to change the person you’re dealing with
- Think positive thoughts
Q: What do I do when someone has many questions in one question?
A: Answer them one by one beginning with the easiest.
译文:
公开演讲常见问题解答
我们不需要浏览大量的网页就能认识到建立常见问题解答（频繁地问的问题）是物品交易网站和服务网站沟通策略中重要的一部分。很多使用者/消费者都会遇到一定的问题。面对这些经常问到的问题，我们并不需要每次都给出新的答复，针对这些频繁询问到的问题，比较有效的方法是创建一页问题答复页面。
这里有一些关于公开演讲的常见问题解答：
Q: 我该怎样控制恐惧、怯场和焦虑等？
A: 这需要实践和经验。很少一部分演讲者曾经公然失去了演讲的勇气。不断增加的神经质是人体对演讲的自然反应。越有经验，准备的越充分，那么它们会使你在听众前感觉良好。这里有一些减轻演讲焦虑的方法。
Q: 怎样做才能吸引并保持听众的注意力？
A: 使用以下方法：
- 和听众建立眼神的交流。
- 如果有人在通道上走动或者有听众挪动，请不要继续讲下去。
- 如果听众需要休息，应做适当的暂停。
- 运用有趣而强大的视觉辅助。
- 从自身的经验和故事讲开去。
- 使你的演讲简洁。
Q: 我怎么知道听众感到无聊以及漫不经心？
A: 只要看到下面的现象：
- 听众双臂抱胸坐着。
- 茫然的神态——没有微笑或者没有任何赞同。
- 人们在打呵欠。
- 不同于往常的礼貌咳嗽
- 非语言表达方式如听众频繁地看手表、咬指甲、蹬地、相互看看，最糟糕的情况是在你演讲完之前离开。
Q: 我怎么做才能变得自信？
A: 三个字：练习、练习、再练习。我们要寻找各种机会进行演讲。你在听众前面演讲的次数越多，那么你就会变得越自信。一开始可以讲得简短些，只要三到四分钟就可以了。我们牢记在心是一次简短的演讲不可能会出错。即兴演讲是一次最好的锻炼。在演讲的时候，我们只要专注去讲，做好自己就行了，不要去学别人。最后，我们要抓住演讲的主题。
Q: 做一次演讲我需要准备多少东西？
A: 经验就是你的向导。无论做什么，你要做好充分的准备。只要你对演讲准备的越多，你就会越自信。写出你的演讲稿。把它转换成提纲并不断地试讲。至少，你要练习演讲词中的故事，并确保在每次陈述时讲出这些故事。试图记住你的开场白，你的故事和结束语。这样就行了。针对剩下一些陈述，使用摘录、活动挂图、幻灯片等等。
Q: 我能记住演讲词吗？
A: 能，你能做到，但是没有必要。不要朗读或者背出你的演讲。只要做你自己，然后自然的讲出来。不管真实的自己是怎样的，运用技巧：正式点、“放松点”、朴素点或者情绪高昂点。只要把准备的材料讲出来——而不是做说教。
Q: 我能读演讲词吗？
A: 能，你可以读演讲词，但是不要这样做。这样做只会使听众觉得非常无聊。只有在一个情况下可以读讲稿，那就是当你代表某个人讲话的时候。即使在这么做的时候，要尽量简短或概括。在总结结束的时候，以小册子的形式分发整个演讲的内容。书面语和口头语是两种不同的表达方式。即使写得好，要是照着读出来话，听起来就不一定好了。
Q: 在演讲时，我可以看笔记吗？
A: 可以，但是一定要确保它们不显得突兀。一个演讲者做得最糟的事是在演讲前拉出一页又一页的笔记。只要准备一些3″ x 5″大小的索引卡就可以了，然后一定要确保整个演讲的卡片不要超过7张。要是单单有一张纸，上面列出演讲的提纲也是一个最佳的方案。当然，你还要确保这一张纸上的字要足够的大，这样才方便朗读。
Q: 怎样提高我的演讲水平？
A: 不要把一个话题讲的太长。如果你有三个话题，那么要平均分配时间。从一个话题转到下一个话题时，我们要做到自然平稳过渡。同时，我们也不能让听众为下一个话题等太长的时间。
Q: 在公开讨论会上，当一个人以演讲的方式给出一个问题时，我该做些什么？
A: 你需要打断并说：“对不起，你的问题到底是什么呢？”
Q: 当我需要回答一个比较棘手的问题时，我该怎么做？
A: 使用这些方法：
不要希望改变那个人
Q: 当有个人在一次提问中提了很多问题，我该怎么办？
A: 以最简单的方式逐一回答问题。