Talk about Staff Stimulation

读者: 1556    发布时间: 2007

原文: 话说员工激励

促成工作满意的因素或激励因素主要是成就、信任与认可、工作内容、责任、业绩、个人成长等;而促成工作不满意的因素或保健因素主要是规章制度、潜在规则、监管、与上司关系、薪酬、与同事和下属关系、地位、工作稳定性、工作环境等,两者之间完全是相互独立的。由此可以看出,给员工涨工资、增加福利等手段,激励极为有限,甚至不产生激励作用,最多只是让员工不会在这些方面产生怨恨而已。

     某大型公司首先选定了董事会秘书、总裁助理、总经理助理、总经理秘书及企业策划人员等进行了激励措施的实施。激励措施确定了以下实施原则:
减少控制,但管理责任不变;
增加个人对本职工作的责任;
给员工一个完整的工作任务(项目);
对员工自己的工作活动授予更大自由度;
引进难度更大的新任务;
给员工创造专业化的工作与个人发展途径。

从表面看,有些精挑细选、训练有素的白领们所完成的工作必然是非常复杂和具有挑战性的,但实际上这些人的工作都是职场中屡见不鲜的文秘、沟通联络、方案撰写等内容,而且他们的工作态度和业绩平平。于是,公司采取了以下措施:

——改变以往主管对员工各类文件大包大揽、吹毛求疵式校改与审核,主管只进行框架式的审核,员工具有一定自主权并对文件负责,对经验丰富、能力较强的员工,主管只对其少数极重要文件进行审阅,其他一律直接呈送。

——改变以往向主管请示所有疑难甚至并非疑难的一系列问题的工作方式,员工在向主管请示之前,须就有关问题咨询一些专家或同事,并独立形成完整思路,主管只进行必要的思路调整与工作指导。

——改变以往所有文件均由主管签字的工作方式,部分文件由员工个人签发。

——改变以往主管像碎嘴婆婆一样的叮嘱、催促,员工对自己每天、每一项工作的进程拥有一定自主权,而主管只说诸如:“希望完成一整天的工作”的话,而随着时间的推移,很多时候这样的一点提示都不需要了。

——改变以往主管承担各种文件质量与准确性责任的做法,每个员工对自身的工作成果负责。

——改变以往文件、方案撰写中“八股文”式的固定与僵化模式,除少数必要的格式外,鼓励员工以个性化方式撰写。

      以上措施看似平常,然而,它却在“润物细无声”中带给员工全新的心理体验,让他们充分感受到了尊重、信任、责任、个性张扬和更多工作中乐趣与价值。在这些激励措施中还体现了分权管理、组织扁平化、管理职能创新等很多激励员工的有益尝试。
      实施了这些激励举措后,刚开始由于人们普遍存在的抗变心理和对未来工作不确定性的担心,员工的工作态度和业绩反而下降,但经过一段时间的工作,工作态度与业绩有了明显改善,而且业绩持续提升,各类文件质量有着巨大的飞跃,准确性与及时性不断提高,他们在言行中对工作的喜爱程度也在明显提升,员工得到了有效而持续的激励。

      这些管理方式与激励举措,经过系统化改进后在整个企业全面实施并取得了成功。在实施过程中,不仅激励员工的效果良好,而且对各级主管的激励效果也很明显,他们突然发现以往他们所忽视的、本来属于他们的监督和管理职能变得犹为重要。现在,他们可以专注于考核与评价员工工作业绩等一系列管理职能,并通过培训来帮助员工更好地完成任务,而原来他们只能被下属的工作牵着鼻子走,疲于应付。
      激励发展到今天,已然成为企业人力资源管理管理领域的战略性课题。对于各级主管来说:如果你不能用一位员工为你更好地工作,那你可以找人取代他;但如果你不能让大多数员工甚至新招人员更好地工作,那你就必须激励他们。在保健因素实施成本越来越昂贵的今天,不妨尝试以上激励因素在人力资源管理实践中的应用,您会发现——原来激励员工也可以这样做。

译文: Talk about Staff Stimulation

Major promoting or inspiration factors of job satisfaction are accomplishment, trust, recognization, job content, responsibility, achievement, personal growth and so on. Meanwhile, affecting or healthcare factors are mainly bylaw, latent rule, monitoring and management, relation with leader, salary, connection with the counterpart and subordinates, station, stability of job, surrounding of job and so forth. The both parts are fully independent. Thus, the measures like raising salary and increasing welfare just play limited even null role of prompting.

One certain large-scaled company launches a practice about stimulation measures primarily focused on Secretary of Directorate, President Assistant, GM Assistant, GM Secretary, Schemer and so on. Below executing principles are made.

Eliminate control but maintain administration responsibility;
Enhance everyone’s obligation of own position;
Allocate staff a complete task (project);
Allow employee has more free wills to own cases;
Introduce into more difficulty new errands;
Create staff’s professional tasks and personal growth path.

Seemly, some well chosen and bridle-wise white collars must have finished rather complicated duties with more challenges. In the fact, however, these persons’ job contents are common occurance, like writing, communicating, liaising, scheme drafting and so on. And they perform so so on both their work attitudes and achievements. Therefore, the company takes measures as follows:

- Change past status that supervisors undertake whole thing of various files, quibblingly read, correctly proof and check to current model that supervisors only check outline and employee has certain self-determination on files. To those staff of rich experience and stronger ability, supervisors just check and approve their minor quantitative but extremely significant documents and directly submit the remainder.

- Change past working style that staff ask for supervisors’ instructions to a series of difficult even not difficult problems at all to before asking for, staff must inquire of some experts or co-workers about related questions in order to independently form a full set of thinking and supervisors just make necessary thinking adjustment and job direction.

- Change past condition all files must be signed and approved by supervisors to partial ones are singed and dispatched by staff.

- Shift from past administration style that supervisors exhort and push like old talkative women to present style that staff possess certain self-determination on their own processes like routines and every task and supervisors only say the wording as: “Hope you finish the whole day duties”. Even when it flies, most of time, just the little reminder is not necessary.

- Shift from erstwhile behavior that supervisors bear various responsibilities of file quality and veracity to now each staff is responsible for own work fruits.

- Shift composing model of documents and schemes from erstwhile fixed but ponderous “stereotyped writing” style to now encouraging individuation style except minor but essential formats.

Above countermeasures are seemly normal. But they truly bring staff brand-new psychological experience by increasing but fundamental effects. Staff can fully feel respection, trust, responsibility, individuality expansion and more working interesting and prices. Among these stimulation measures, many beneficial trials have been made like divided power management, flatting management of organization, creation of management functions and so forth.

After execution of these stimulation measures, although at the beginning, staff’s work attitude and achievement will drop instead owing to people commonly have psychology against change and worry about instability of future jobs, they will be markedly improved after a period of time, especially continuous increasing on achievement. The quality of all kinds of documents is tremendously improved and accuracy and promptness are continually increased. Staff’s favorites to work showed by what they say and behave is dramatically enhanced. They get effect and persistent inspirations.

These management styles and stimulation measures after systematic betterment are carried out by whole enterprise and make success. During the process of implement, the inspiration effects to not only employees but supervisors at different level are sound and distinctness. Supervisors suddenly find monitoring and management functions become extremely important, which are neglected and endowed by them during the past days. Nowadays, they can focus on a series of management functions like assession and evaluation of staff’s job achievements and help staff much better finish their jobs thru trainings. Whereas before, they had to be lead by subordinates’ jobs so as to exhaust themselves to deal with.

Currently, stimulation has become a strategic theme in the field of HR management of enterprise. To supervisors at different level, if you can’t keep one staff better work, you can employ another person instead; but if you aren’t able to maintain majority of staff even new members better service, you must inspirit them. In the present days of more and more expensive execution cost of healthcare factors, you might as well try to use above inspiration factors in HR management practices and will find that originally, employees can be inspirited in this way.